In our last post we looked at various management approaches to reduce risks. One of them pertained to business experiments. In this post, we’ll dig a bit deeper to better understand this approach.
You have most likely heard of business experiments. The Harvard Business Review, as well as many other business management publications, published multiple articles on the topic in the last few years. They were mostly in the context of innovation.
What is a business experiment?
If you have not, a business experiment is simply testing a concept (idea, program, process, design, product, strategy, etc.) with stakeholders (customers, suppliers, distributors, employees, etc.). The experiment’s goal is to provide pertinent data to assist with decision making (usually with go/no go decisions or sometimes fine-tuning).
So yes, you do know what a business experiment is. It’s been around for, well, pretty much ever. Now you’re asking yourself; Why this article is drawing my attention to it?
The reason is that business experiments are no longer used as an occasional management tool, they are transforming into the way businesses are managed.
Why are companies experimenting at an increasing rate?
As we mentioned, business experiments are used to collect data that assists management with decision-making.
Decision-making in the business world is becoming a more demanding task (to say the least).
- Companies are significantly leaner (i.e. less resources and more work for everyone, including managers).
- The amount of information available, from secondary sources, is enough to make any manager’s head spin.
- There is a higher supply than demand for managers hence making bad decisions is a riskier proposition for your longevity in a given company than ever.
- In many sectors, markets are moving at a faster pace than ever before with competitors coming in from everywhere and customers’ choices exploding.
Hence managers are turning to ways to reduce the time and the risk involved to make the best possible decisions.
Running a business experiment to gather pertinent and timely data quickly answers the needs of over-burdened managers to reduce the risks of the decisions they make.
This explains, in part, why organisations are experimenting. What explains the increasing rate at which they are doing it, and transforming it into a management approach, has more to do with the following reasons:
- It’s cheaper and faster than ever to run business experiments (many can be done in minutes with free tools)
- An increasing number of employees or outside consultants have the skills to run experiments, analyse and interpret the collected data
- The costs to store, process and communicate the data/result are very low (compared to a decade ago) and falling constantly.
Business experiments and the Lean Startup framework
So how does an organisation go about implementing business experiments as a managerial approach? There is no one way to do so. There are however experimentation frameworks out there that can structure your approach.
One of these is the Lean Startup framework.
The base of Lean Startup is the experiment. The Lean Startup experiment is based on the scientific experiment model. It follows a build, measure, learn process.
Build (designing your experiment)
Building your experiment is a 3 step process
1. Identify the critical assumption associated with the concept to be tested
When you stop to think about it, there are thousands of assumptions we could test to assist with decision making when managing a business. If we tested all of our assumptions there would be no time or other resources left to run the business. Hence, you only want to test the critical assumptions. The ones that, if not validated, pose a business risk that you (or your organisation) are not willing to take.
2. Transform your critical assumption into a hypothesis statement
Your critical assumption was a thought you put into words. Your hypothesis statement is one sentence that can be validated (or invalidated).
3. Design the experiment that will validate (or invalidate) your hypothesis
Designing your experiment is only limited by your (and/or your team’s) imagination. The way you choose to render the concept of your hypothesis (how you present it or illustrate it) is called your Minimum Viable Product (MVP).
An important part of the MVP is the minimum part of it. In the design of your experiment, you will be aiming at spending the least amount of resources in order to obtain the maximum amount of learnings from your experiment.
This doesn’t necessarily mean bootstrapping your experiment. It simply means that you will make sure that whatever learnings you need to get from your experiment, you get by using the least amount of resources possible.
This can mean it will cost you nothing but a few minutes of the time of one person or tens of thousands of dollars, if that’s the only way to go about getting the information you need. Of course, the cost of your experiment must be proportionate to the financial risk associated with it.
The reason you are making the experiment is to get data that will help you with your decision making. Hence, you want that data to be reliable.
This is where you need a bit of knowledge about primary data gathering. You need to make sure the data you collect is not biased. You won’t be looking to get statistical quality data. That would take too long, cost too much and be an over kill for your purpose.
You’ll simply need the clear direction that your data in headed for.
In business experimentation instead of gathering a lot of data once, you gather a small amount of data repetitively. Although not as precise as statistical data it does provide you with a sufficient amount of information to de-risk, to a great extent, your decision. It is also a more suited approach to an environment that changes rapidly.
When deciding on the data you will be capturing in your experiment, remember these three important rules.
Your data should be:
If it doesn’t go in the direction you thought it would then you can change something in your business strategy or product or program that will make the data go in the direction you want.
You need to be able to re-produce the exact same experiment, in similar conditions and get similar results. For example, if you are testing the design of a snow shovel and are doing it during the storm of the century, the data you collect won’t be accountable.
The more people who interpret the data you collect, the deeper and richer your learnings will be. So make sure that the data captured during your business experiments is shared throughout your organisation. Ensure that everyone knows they are welcome to share their interpretations on the data. Making your experiments, the data collected and the results accessible throughout your organisation will also accelerate business experiments process as some parts/resources of one experiment can be used for others.
The more experience one has at conducting experiments, the faster and more accurately they are done.
This part of business experiments, although it may seem like the easiest, is the hardest. Learning means you are either
- absorbing completely new information (rarely the case) or
- you are changing in some way (sometimes drastically) already stored information in your brain
The second type of learning is the hardest. The more contradictory the data you have is to the one you previously had, the more difficult it is to learn from it.
This stored information in your brain will create a filter that will impact how you interpret new data.
Also, the more resources that has already been invested in a project, the more difficult it is to pivot on a previous course of action.
The benefits of using business experiments to manage
The main benefit, as mentioned previously, is to reduce the risk of your business decisions. This in turn will minimise your losses on various projects.
Another benefit, that is not obvious, is the improvement in work relationships. This happens for multiple reasons.
First, employees get a sense of empowerment. If they submit ideas to upper management with supporting empirical data, they know their idea will be considered.
Also, managers don’t need to spend as much time justifying their decisions. They let the data speak for itself. They do however need to include questioning the quality of the data into their process.
Finally, as mentioned, organisations that use business experiments on a daily basis to manage usually encourage employees to share the results of their experiments. This not only improves internal communication and efficiency it also creates an environment where mistakes, that bring new learnings, are valued.
This type of environment is essential to not only foster innovation but pro-activity.
Getting started with business experiments
If you think that using business experiments may be a profitable management approach for your business, start with one project (which will be a meta experiment) during which all higher risk decisions will be taken with supporting data. The project you select should be one that has high inherent risk within it (like launching a product in a new and different market). It should also be a type of project that is somewhat recurrent in your organisation. This will help you have a baseline scenario in order to compare the results of the meta experiment. Make sure to identify the metrics you’ll be evaluating before starting your meta experiment.
Some metrics (there are many others) you may want to look at would be:
- How long the project took from start to finish
- Overall budget
- What % of the initial planed output was achieved
- Variables pertaining to team cohesion
- Variables pertaining to employee (the ones who worked on the project directly and indirectly) satisfaction
- ROI projected vs achieved on a timeline (3, 6, 12, 24 months)
Implementing any new management approach takes a while. There is no one-size-fits-all recipe. You need to…yes you got it…experiment and find the approach best suited for your organisation.
If you need coaching or help getting started with your first experiment Baker Marketing can definitely help.
 Although MVP most often refers to a prototype of a product, it also means the representation of your hypothesis you will present to participants of your experience.
This is the last of an 8-post series on applying Lean Startup in the various phases of a start-up. In this post we’ll take a look at the tools that will accompany you in your efforts to maintain a lean startup practice in your company during the concierge phase.
Lean Startup Principles and fundamental tools
The tools suggested in this post are but the tip of the iceberg of the tools that exist to help you adhere to the principles of Lean Startup. They will vary according to the specifics of your business model. A great place to find apps to help you with your productivity is the Slack apps directory. Using thes tools doesn’t mean you are following a Lean Startup approach. You can only do this by putting into practice, on a daily basis, the various principles that underly Lean Startup.
Top Lean Startup Principles:
(Click on the theory to see an example of a book on the topic)
||Customer focus; Efficient use of resources; Just in time; small batches;
||Understand your customers’ needs then develop your product/service; Use continuous feedback from your markets to make decisions (feedback loop)
||Have a 360 view of needs, problems, issues; Empathize with your customers before you start designing your product; test multiple prototypes before going to market; transparency of information and process
||Develop in iteration; test your developments with users before going to the next step; use agile planning tools
There are also fundamental tools that come with the Lean Startup approach. These tools are:
- Management tools:
- Business model canvas or the Lean Canvas for planning.
- Experiment board to guide you with your first experiments.
- Kanban boards to ensure you are not creating bottlenecks in your production
- Metrics: Use data to make decisions whenever possible.
- Innovation accounting:
- Keeping a log of your experiments
- Innovation options to calculate the maximum value of your start-up and the associated level of risk.
Here are ideas of tools or types of tools to look for when applying the Lean Startup approach in the concierge phase (last phase) of your start-up.
Product development tools
If your product is an application or software
Continuous deployment (or delivery for certain markets) espouses most of the Lean Startup principles. It requires a slew of tools. Atlassian offers many of them with apps such as Bitbucket, JIRA and Bamboo.
If you’re creating a physical product
You may want to look at integrating your suppliers into your corporate Slack, if not already done. In order to do so, you should get the secure ($) version of Slack.
You’ll also want to establish processes that will ensure your marketing/product design and production teams communicate regularly in order to ensure market needs and trends are communicated asap throughout your value chain. Common work tools for these teams and spaces (physical or virtual) where they can easily meet on a daily basis should be available.
You will want to look into integrating as many of your data sources as possible (Analytics, CRM, Ticketing system, social media feeds, and manual data) into a robust business intelligence platform. One of the better and more agile one out there at this time is Tableau. Qlik and Microsoft BI are also good choices. IBM’s SAS and Watson are better, since they integrate AI elements, but highly likely out of your price range.
If you’re running an on-line business then you need to start looking into an agile and powerful real-time analytics solution. Google, aside from its free version, has a module approach that is neat since you can only get the packages you use. The entire 360 suite of 7 add-ons is very costly. You’ll need to make sure you get an ROI before investing in it. There are other options such as Clicky that also offers real-time analysis. Clicky integrates with Slack.
Whatever BI or analytics platform you get, the most important part is to ensure you have the resources and processes in place to maximise their returns for your company. Hence it must be part of most everyone’s job description to feed the BI databases on a regular, if not daily, basis. You’ll also need someone to ensure the data in your system is clean and the analyses are correctly interpreted.
Your experiment logs should be scraped for pertinent market information regularly. They should have their own Slack channel (or section in your intranet).
By the end of the concierge stage, you may be cranking out multiple new products in rapid fire in order to get a larger wallet share of existing customers or to satisfy the needs of new segments. Applications such as LaunchLeap that help you get quick feedback from a large number of users will help you accelerate your experiments.
HR tools and guidelines
If you aren’t outsourcing your recruiting and training then you’ll want to look for tools to make these processes more efficient.
Get a screening tool (with broad mesh) up on your website to reduce the time spent looking at non pertinent resumes. Make sure your corporate values and culture are also reflected on your website and all your social media content.
Use your FB and LinkedIn corporate pages to get referrals for potential top candidates.
Invest in training video s available 24/7. These online videos make the on boarding process more efficient and transparent.
Encourage inter-employee training and coaching. Having video, sound and recording capabilities on their computers or laptop will enable employees to share their knowledge with their peers either in real-time or asynchronously.
Have as few employee guidelines as possible. When they are absolutely necessary, keep them as broad as possible. Nothing kills creativity and initiative as well as guidelines. Just remember not to substitute good management with guidelines and you should be fine.
Finance is not my area of expertise so I won’t venture into suggesting accounting apps or platforms. What you will want to look for in your accounting system to support your Lean Startup approach are the following capabilities:
Integrating market information into your sales projections (by segment)
Enabling you to show only the financial data you want to specific categories of employees.
Although you want to remain as transparent as possible with your financial results, your growing staff and eco-system will require you to limit the financial information you share with some of them. If your system doesn’t allow you the flexibility to easily share some of the information with specific employees/partners/suppliers then you may be tempted to only share summarized data on a monthly or quarterly basis.
As you have now come to realise throughout this series of posts there is no one way to apply the Lean Startup approach. There are however wrong ways to go about it. If whatever you are doing goes against or disregards Lean Startup principles, then it’s obviously not Lean Startup. Throwing in buzzwords like MVP and pivots won’t change this.
We also saw a variety of tools used in the practice of Lean Startup. These don’t even represent the tip of the iceberg. They will also become obsolete very soon. Newer and better ones will become available. The important message is to keep looking for tools that will make you more efficient and help you achieve the minimum in MVP. These tools will also enable you to run experiments in a timeframe that was impossible only a few years ago.
These tools are the reason an iterative, experiment-based approach like Lean Startup is now viable.
Lean Startup is the essence of entrepreneurship. It’s about doing. It’s about taking only the risks you have to take in order to answer a market need with a product or a service. It’s about having some core competences but mostly about how fast you can learn what is pertinent and apply your learnings. Finally, it’s about discipline, rigor and lots of hard work.
Lean Startup is rarely sexy but then again neither is starting and growing a successful business.
This will be the second to last post of a series of how to apply the Lean Startup approach to a new business.
Until now in this series on applying Lean Startup, we started with an introduction, then looked at the ideation phase, the discovery phase and the pre-sell phase (also known as the Death Valley).
Either because you have made it this far in reading this series or, even more important, you have successfully crossed the Death Valley (pre-sell phase) and came out of it with the holy grail of a product/market fit (when the hockey blade becomes the stick on your revenue chart).
You now find yourself in the concierge phase.
What is the concierge phase
The boxes below presents a very high level summary of usual situations your start-up can expect in the concierge phase.
- Your core features all work pretty well
- You created your first (official) road map to additional features
- If you are outsourcing, you are either looking at optimizing your suppliers or taking steps to bring production in-house
- If you are manufacturing in–house, you are looking at getting decent equipment to start producing at a larger scale
- You are looking at more efficient tools to learn about your customers, markets, and environments
- You are exploring new customer segments
- You are aggressively growing your initial markets
- You are constantly reassessing the total size of your markets
- If you are an innovator in your market; you are keeping an eye out for the chasm (1)
 The saturation of the early adopters market and passage to the early majority (re. The innovation adoption curve)
- You are feeling the need to put processes down on paper so your teams has a more homogenous approach
- You realise you need a lot of processes and procedures but don’t want to bog down your agility
- You are on boarding team members at a rapid rate
- Job definitions are getting more specialised
- Your core team is trying to find a fit with their new, more limited, roles in the company (spoiler alert – some won’t adjust)
- Your core team feels as though they spend more time coaching new resources than getting work done
- Money is coming in at a decent rate from sales
- Labour costs need to be controlled as they are growing faster than your sales at times
- Extra office space and equipment mean increasing your bank margin or taking out (mostly) short term loans
- Investors are now calling you and want to hear about your scaling strategy
Too busy for Lean Startup
You are now running a small business that is experiencing the fastest growth rate it ever will, short of an acquisition.
It is easy and oh so tempting to abandon the build, measure, learn approach. After all, you know your initial market’s needs very well by now and you are crazy busy fulfilling orders, fixing issues and well, running a company.
It is a trap most entrepreneurs will fall into. Until their growth rate slows down, stalls and starts to plummet. The dirty secret of the concierge phase is that most companies’ revenues during this period don’t look like a straight hockey stick handle. That straight upward slope is just the trend of your revenues. The revenues themselves go up and down regularly. If you want your slope average to be positive and steep, you need to minimise those downs. Most times these down periods will happen for the following reasons:
- Your customer needs are changing due to a shift in the market (often due to a new competitor)
- You experience process or production failures
- Your initial early adopters market is getting saturated and you didn’t react quickly enough to open new markets
- Your early adopters markets are saturated and you haven’t figured out how to sell to the early majority customers.
Continuing to apply the Lean Startup approach during your concierge phase will ensure that any new features or internal processes will answer the needs of your customers (external and internal). It will also ensure that market changes are captured and acted upon. This does mean that many of your processes must incoporate Lean Startup elements in them. In some cases, it can also mean that the you will need the build, measure and learn processes themselves to be written down and into job descriptions.
Incorporating Lean Startup in your processes is the key to keeping your company innovative and agile as it grows.
Your product, processes, marketing and overall strategy will adapt continuously. When you need to cross the chasm to reach your early adopters, the Lean Startup approach will be your natural bridge to the other side.
In our next and final post of this series, we’ll take a look at the tools that are most useful in the concierge phase.
 The saturation of the early adopters market and passage to the early majority (re. The innovation adoption curve)
It’s the end of the year already. It went by incredibly fast. This is the time to look back and identify what needs to be fixed. It’s also the time to be grateful for all that we were able to achieve.
One of the things I am always very grateful for is the knowledge I gain during the year. Important sources for the knowledge I pick up are the books and articles I read.
I have to admit that I didn’t have as much time to read this year as I got involved in many (maybe too many) projects. I did however manage to read some very good books on marketing, innovation and Lean Startup.
As I did last year, I am sharing with you some of the ones I especially liked.
Best Reads on Marketing
I didn’t keep up with all that is new in marketing this year. It’s nearly impossible to do so. I tuned in to a few webinars that helped me focus my readings.
I read mostly on mobile marketing (various aspects), influencer as well as community marketing. Community marketing is a strategy that isn’t as easy to implement as one might think. Here is a post I wrote on how to find a profitable community marketing partner.
Again this year, I found that my most interesting marketing reads came from blog posts on mainly two sites; eMarketer and HubSpot
Speaking of HubSpot it is one of the case study in Sean Ellis’s book; Growth Engines: Case Studies of How today’s Most Successful Startups Unlock Extraordinary Growth.
Through ten case studies, including Yelp, Uber, LinkedIn and HubSpot, Ellis explains the different types of growth engines and the contexts in which they worked best for those companies.
Although I read Growth Engines to better understand a concept that is integral to Lean Startup, this book offers some very valuable marketing lessons. It also touches on growth hacking, a term coined by Ellis. It inspired me to write a post on what growth hacking is and isn’t.
Another book that I thoroughly enjoyed was UX Strategy by Jamie Levy. Having been a Product Manager at a time where UX was but one part of the job description, it was great to delve into the depths of UX strategy.
Whether you are starting a new venture to create the killer app, or trying to innovate in an existing small, medium or large business, this book is a must read before you start. It can help you define a winning value proposition. It also guides yourr competitive analysis and helps you see which features you need to focus on.
The book is an easy read and doesn’t require any prior knowledge on UX design or app development.
Best Reads on Innovation
I was invited to a university workshop on blockchain earlier this year. Given I knew nothing on the topic I figured that it would be a great opportunity to learn. Montreal, where Baker Marketing is located, is a hotbed for blockchain research and development. The workshop did teach me the basics of blockchain but left me wanting to know more (a lot more, this is exciting stuff and definitely a game changer) about how this new technology could be used.
One of the researcher at the workshop suggested Blockchain Revolution: How the Technology behind Bitcoin is Changing Money, Business and the World, by Don and Alex Tapscott. It was exactly what this non scientific reader needed. The Tapscotts explain the concept in very simple terms. They also explore a large number of applications for blockchain. They clearly show how significant a game changer this technology could be.
In Spring I also contributed to the organisation of the Montreal edition of the Intrapreneurship Conference.
During the conference one of the keynote speakers was Guillaume Hervé. Hervé is a veteran practitioner of intrapreneurship. He contributed to several corporate spinoffs in the aeronautics and health sectors. In case you are not familiar with the term, intrapreneurship is entrepreneurship adapted to large enterprise.
Intrapreneurship is however not the same as entrepreneurship. These differences are the focus of Hervé’s book Winning at Intrapreneurship: 12 Labors to Overcome Corporate Culture and Achieve Startup Success.
Based on the 12 labors of Hercules, Winning at Intrapreneurship looks at the traps, pitfalls and myths of innovating in large businesses. Hervé saw them all in his career as an intrapreneur. He shares with us some tricks of the trade on how to avoid and debunk them. You can read more on this topic on the post I wrote titled Entrepreneurs as Corporate Innovators.
Best reads on Lean Startup
Continuing on the innovation in large business topic, Eric Ries published a second book this year. It’s titled the Leader’s Guide to Adopting Lean Startup at Scale.
First, Eric innovated in the way he published the book. He financed the book with a Kickstarter campaign. The backers were invited to join the Leader’s Guide community (managed by Mightybell). He used the community to test hypotheses about the content and cover of his book. Yep, he did it the Lean Startup way.
Unfortunately however, Eric only printed as many books as there were backers who pledged the sufficient amount. It isn’t available anywhere for purchase now that the Kickstarter campaign is over. You can however get a free digital copy if you know someone who invested in the campaign.
The Leader’s Guide is based on Eric’s experience (as well as that of some backers) on implementing Lean Startup in large corporations, like GE, and government organisations (like the White House).
I especially like the format of the book. Symbols are used in the margins throughout the chapters in order to quickly understand what the text pertains to. The coach’s Guide sections, for example, are about tips and subtleties in implementing the concepts.
It’s truly a guide that you will go to when implementing a Lean Startup approach to a large organisation.
Eric also announced that he will be publishing a third book next year. It’s tentative title is The Startup Way.
We were lucky to have another great Lean Startup practitioner write his second book this year. Ash Maurya penned Scaling Lean: Mastering the Key Metrics for Startup Growth.
As a follow up to his first book, Running Lean, Ash is now looking at how to use metrics to scale your business once you have found the elusive product/market fit.
His rigorous approach to using key metrics to track your progress and focus your efforts has shown great results in many successful startups.
Finally, I want to mention a website whose author consistently publishes great Lean Startup material. Tristan Kromer’s Grasshopper Herder is chalk full of Lean Startup ideas, tools and resources. Tristan was until recently one of the organisers of the San Francisco Lean Startup Circle.
If you are starting a new project and interested in putting Lean Startup into practice take a look at the series of posts on implementing Lean Startup. It is meant to guide you along your journey when you first start your project.
This concludes this year’s crop of my best reads on marketing, innovation and Lean Startup. Maybe some of them will become your favorites.
Thank you for taking the time to read Techno Marketing this year. I hope you take some time off during the holidays to rest and replenish, as we will.
Baker Marketing offers you its best wishes for the holidays. May 2017 be filled with health, serenity and lots of successful projects.
This post follows Lean Startup Experiment – Discovery Phase. It will help you find Lean Startup tools that will accelerate your experiments significantly. Many of these Lean Startup tools increase productivity and can also be used on a daily basis in your business.
None of these tools, aside from the Javelin board and the experiment log template were developped specifically to be used within the Lean Startup approach. They are simply productivity tools that enable fast and efficient Lean Startup experiments.
Lean Startup Tools
Lean Startup tools make continuous experimentation throughout your startup feasible. Many of those tools are free or cost very little. None of the tools presented in this post were developed specifically for Lean Startup. They are simply productivity tools that are used by the Lean Startup community to increase their productivity.
The following are some of the tools I find most useful and often recommend when entrepreneurs are in the discovery phase. Keep in mind there are hundreds if not thousands more of these tools out there. A bit of googling and asking around will yield you many options to accomplish the same task.
Lean Startup tools to organise
These applications are great as they often work as a checklist as well as organisers. The following Lean Startup tools are all free or have free parts to them. Click on the titles for links.
Ash Maurya has graciously made his Lean Canvas application, which is very well made, free for your first project. It will help you keep a record of the various iterations, enable you to share with other team members and print your canvas.
Free business model canvas application developed by Johan Steenkamp. It has some really great features such as various colours for your post-its, picture and sketching capabilities as well as communication features for your team.
This is a great tool to start figuring out your cost and revenue model. It will act as a check list of all the items you need to take into consideration in your revenue statement. As you progress in your startup, Budgeto will also take care of most of your accounting needs.
Lean Startup Tools to communicate/collaborate
If you don’t yet know about Slack, you must. It’s an instant messaging app, on stereoids, that allows you to connect just about any other popular productivity tool such as Dropbox, Google docs or Hangouts, Skype, Trello and hundreds more. It’s mobile friendly so it will enable you to keep in touch with your team wherever you are.
Trello is one of the many simple and intuitive project management tools out there. Trello is the only full application that still offers free access. It is very powerfull and still simple to use. Other project management platforms such as Asana and Basecamp are even more complete but don’t offer any free versions.
Definitely one of the best ways to share large files and documents. It’s as simple to use as can be and is entirely free unless you are a power user.
Lean Startup tools to run my first experiments
Javalin first developed the Experiment Board for the Lean Startup Machine a couple of years ago. They are now developing it in an app and are still in the testing phase. Until the app is out, you can get a Google docs version of it and print it out. Watch this great video tutorial, from Grace Ng, of how to use the Experiment board.
This book contains over a dozen techniques to help you conduct offline experiments. Each technique is well explained and illustrated with an example. If you’re not familiar with data gathering techniques, it’s the best place to start.
Powerful online survey creation and data analysis application. It’s free for basic forms and data crunching. It has more survey question options and data analysis capabilities than AYTM and GCS. You must provide your own participants list.
Google Forms enables you to create surveys that you can send to your own participants list. Google Consumer Surveys provides the participants and you only pay for completed questionnaires. Pricing starts at $0.10USD per completed survey.
Similar to Consumer Surveys AYTM offers highly targeted participants to answer your surveys.
Pricing starts at about $1USD per participant. AYTM boasts over 25 million survey or experts panel participants.
As of writing this post, I haven’t seen any experiment log templates or application to facilitate the keeping of a journal of your experiments.
Hence, I created one for my own use that I will share with you. It’s a simple Excel spreadsheet that you can modify as you see fit. The important part is to keep your rows constant over time so you can have a base to compare.
Keeping an experiment log is a pain and requires some time and effort. Hence, if you don’t plan on going to VCs for funding, it’s not a must to keep one.
An added benefit of the log is that of a training tool when you onboard other members. Careful reading of this journal will help your new recruits know about your young corporate history and learn from you previous mistakes and wrong turns.
Note: I will add the experiment log template to this post very soon.
Tapping into the Lean Startup community
Some of the most important resources found in Lean Startup are its local and international communities. It is by far the entrepreneurial community that is the most generous with its time and knowledge that I have encountered.
Locally, you have Lean Startup Circles members that meet periodically to learn, practice and exchange on Lean Startup experiments, tools and resources. Circles have experienced coaches that can help you with any part of your experiments.
You can locate the Lean Startup Circle nearest you by consulting the list on the Lean Startup wiki. Most of them, such as the Montreal LSC, have a Meetup page, Facebook page and/or website where you can register to become part of the community.
Once you are part of a Lean Startup Circle community you will gain access to the Lean Startup Slack channels by asking your local organisers. These channels encompass hundreds of members that form a help community.
If you are stuck somewhere in your experiment, are looking for a tool, experiment design ideas, want to know how to go about testing a foreign market, your local and virtual Lean Startup communities will be there to help.
The next phase
Once you have acquired sufficient knowledge on your various stakeholders and have attained a certain level of validation with your business model, you will want to put it to the test.
The next phase will be about validating your business model where it counts; in the market. It is the true acid test. This phase is also sometimes referred to as the Valley of Death. It is when most start-ups end up dying in the Lean Startup approach.
This phase will also be when you start developing your product/service. The good news is if you can’t find any way to have your product/service fly in the market, you will not have spent months or years working on it.
The next post will guide you through this phase using Lean Startup. It will show you how Lean Startup can help transform, some (no, not all) ideas that would have died, into lucrative ventures. We will also present tools and tactics that can help you survive these difficult times.
This is the fourth post of a series that will try to show how Lean Startup can be useful at various phases of an organisation’s life. This post is the continuation of Lean Startup in the Discovery Phase – Part 1 and will show you how to conduct a Lean Startup experiment in the discovery phase of your project
Your first Lean Startup experiment
In Lean Startup all ideas that impact your business model are to be considered as assumptions to be validated. Hence, experimentation is the hearth of Lean Startup. A Lean Startup experiment can be summarised by the Build, Measure and Learn loop.
In order to build a Lean Startup experiment, you first need to transform your assumption into a hypothesis. A hypothesis has the form of a simple, objective statement that can be validated (or invalidated). This may seem simple but it is often one of the most difficult parts of the experiment. It entails that you already have a significant understanding of your experiment participants’ lingo, environment and mindset. Hopefully, you obtained some of this knowledge during your ideation phase when you informally discussed your project.
Your hypothesis must also produce results that will be actionable whether you validate or invalidate it. If, for example, you state your hypothesis as: Customer segment A will always prefer my product to the other solutions presented, all you need is one potential customer to choose another solution to invalidate your hypothesis. What action will you take if you invalidate your hypothesis? None; as your business doesn’t require 100% of a customer segment to adopt your product to be viable.
Simply dropping the word ‘’always’’ in your hypothesis statement will allow you to take action if you validate your hypothesis (you’ll go forward with the segment) or invalidate your hypothesis (you will either pivot on your segment choice or adapt your product further to fill the needs of this segment).
It is also interesting to note that this hypothesis statement contains an unverified assumption. You assume that the ‘’other solutions presented’’ will be the most important substitutes to your product. The experiment, if well designed, will allow you to verify this as well. You may find out that your target segment uses other substitutes that you didn’t account for.
Once you have stated your hypothesis clearly, you need to design a Lean Startup experiment that will enable you to validate or invalidate it. As you now know, you will have a whole lot of these Lean Startup experiments to conduct during your start-up process. Therefore you will be thinking of designing not just any experiment, but the experiment that will require the least amount of resources to achieve your goal. If your product requires expensive machinery to produce, you certainly don’t want to build the entire factory to validate your assumption. You’ll need to be creative and find ways to get your machine’s concept across to the people in your experiment in the least costly way (in $, time and other resources) possible.
The way you will have found to get your product concept message across will be your Minimum Viable Product (MVP). Hence, in this particular example, your MVP could take the form of a drawing on a napkin, on a computer (2 or 3D), in a video, a physical model with or without moving pieces or using a similar product that you supplement with explanations of what your product will do differently. Whatever you feel is necessary and sufficient (no more, no less) to get the message across.
You also need to keep in mind that your Lean Startup experiment should be replicable. This means that in a year from now, if someone else needed to audit your results, they could replicate your experiment and get similar results. In other words, don’t choose a period, a setting or participant profiles that will skew your results.
Once you have identified your MVP, you will need to decide what metric (data) you will be collecting and well as the standard it will need to measure against. In the example cited above, you would be collecting how many people in your experiment chose your product over other solutions that were offered to them. The standard, by definition, would have to be above 50% of your sample given your hypothesis states a preference. Any results below 50% of participants in the experiment choosing an alternative solution would not show a preference. If your hypothesis statement did not imply a comparison but simply an interest in using your product, the standard (% of participants in this case) could be set at whatever you feel would be sufficient to demonstrate clear interest.
In order to reduce the objectivity of standard setting, you should try to get the input from someone who is very familiar with the stakeholders in your experiment in respect to your product/service.
When measuring, you aren’t looking for statistically significant results. This would be ideal but too costly in time and other resources. Instead, you will simply be looking for a clear direction in the data. If your experiment data doesn’t show a clear direction, you will need to include more participants. Occasionally, your experiment will not show a clear direction. You gather whatever learnings you can from it and move on to designing another experiment to validate your assumption.
A word of caution here, despite wanting to go as fast as possible in your Lean Startup experiments you still want to conduct them in a way that will get you to validate or invalidate your hypothesis. If your data collection methods are not done properly and your results are seriously skewed, you will have wasted your time and energy. Hence, you still need to have some basic knowledge of primary data collection techniques. Here are a few good sources of basic information on data collection that you should take a look at if your knowledge on the topic is nil or very low.
During your first Lean Startup experiments, which should be conducted face to face with your participants (this would be the Get out of the building part), you will have the greatest amount of learnings.
While you conduct your experiment, you should always leave room for the unplanned. If a participant reacts in an unanticipated way, run with it and dig into it.
Try to avoid justifying your product/service. Embrace all the comments you will have, especially the negative ones. Dig as much as you can into those. They will give you the best insights. Let the participants talk and listen to the words used, observe body language and notice expressions they use. If at all possible video or tape-record your interactions.
Keep an open mind. It won’t help your start-up if the participants understand your point of view or for you to tell them how you understand their problem. It will however help you tremendously to understand their point of view and what they perceive their problems are or your solution to be.
Your first Lean Startup experiments will help you learn what your stakeholders think about your business model assumptions, as well as all the assumptions you didn’t know you didn’t know. On top of this, you are also learning how to conduct an experiment.
Expect to make mistakes, a lot of them, in the entire build, measure and learn process. That’s ok. Learn from them as quickly as possible and always keep your ultimate goal in mind. If you start an experiment and realise you didn’t state your hypothesis correctly, design it right or choose to collect the right metrics, make immediate changes. Don’t persist with 10-20 other participants with a flawed experiment. Your ultimate goal is to validate a hypothesis, not run an experiment. Similarly, if you had planned to involve 50 participants and you have a very clear direction after 15, stop.
The experiment log
If at any point in time in your start-up process you will be going to venture capital firms for funds, you will want to record your experiments in a log. Your Lean Startup experiment log will document your progress as a start-up. It will show how you dealt with the unexpected, all your learnings and the progress made towards a product/market fit. The data collected in your experiment log will also serve as input in your innovation accounting. Innovation accounting, developed by David Binetti, is one of the more complex but exciting component of Lean Startup. You can learn more about innovation accounting in these previous posts on how innovation accounting is changing the rules, how it’s done and on the concept of innovation options.
Practice makes perfect
As you may have figured out by now, applying Lean Startup requires effort, lots of it, and discipline. Well, that is the reality of starting a business. Lean Startup experiments have one purpose; to bring you closer to having a profitable business or perennial organisation.
You may not be very good at the whole build, measure, learn thing at first. That’s ok. Just keep at it and practice, practice, practice. It gets easier, much easier, I promise. After a few Lean Startup experiments you will start getting the hang of it. Not only will you already have a better understanding of the mindset of your stakeholders, you will develop tools and processes that will make experimenting much faster. You will also develop skills that will enable you to identify critical assumptions quickly, as well as spot, absorb and act on useful information more efficiently.
After a few dozen Lean Startup experiments, the build, measure, learn process will become second nature to you and others, applying it, in your organisation.
Using Lean Startup is similar to buying an insurance policy. It does require more efforts initially than if you simply build your product and service and take it to market. The benefits are that you won’t be building a product or service that will never lead to a profitable business.
Our next post will present some of the tools to help you run your experiments faster, cheaper and more efficiently.
 As long as your sample is not completely biased. Your participants sample has to somewhat reflect the overall population of the stakeholders of your experiment.